I. Introduction to Privacy Policy

LustreLook of Texas LLC (“LustreLook,” “we,” “us,” or “our”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our services, including our website, products, and any related services (collectively, “LustreLook” or “Services”), or otherwise interact with us. This policy also describes your rights regarding your personal information and how you can exercise them.

This Privacy Policy applies to information collected both online and offline and is designed to comply with applicable laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

We will not share mobile information or personally identifiable information with third parties for marketing or promotional purposes.

If you have any questions, please contact us at info@lustrelook.com.

II. Information We Collect

We collect personal information to provide our Services effectively and securely. The types of information we collect include:

1. Personal Information You Provide:

• Account Information: Name, email address, phone number, date of birth, and payment details (if applicable).
• Identification: For identity verification, we may collect government-issued identification (e.g., driver's license or passport).
• Healthcare Information: If you are referred through our platform, we collect information provided by your healthcare provider, such as your name, medical history, and referral details.

2. Automatically Collected Information:

• Device Information: We collect details such as IP addresses, browser type, operating system, and device identifiers.
• Usage Information: We track your usage patterns, interactions with our Services, and site navigation.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to improve your experience and gather analytics.

3. Information from Third-Party Sources:

• We may receive information about you from healthcare providers, public databases, or social media platforms when you interact with us via those channels.

III. How We Use Your Information

We use your information to:

• Provide and Improve Services: To deliver our healthcare services, manage accounts, and process payments.
• Personalization: To tailor the Services to your needs, including offering content and services relevant to your healthcare provider or your interests.
• Security and Fraud Prevention: To protect our systems, prevent fraud, and ensure the security of your information.
• Legal Compliance: To comply with applicable laws and regulations, including healthcare and consumer protection regulations.
• Marketing and Communications: With your consent, we may send you promotional materials or updates regarding our Services.

We will not use your personal information for purposes other than those outlined in this policy without your explicit consent.

IV. Sharing of Your Information

We do not sell your personal information. We may share your information in the following situations:

1. With Your Healthcare Providers: If your healthcare provider uses our platform to manage referrals, they may have access to your medical information.

2. Service Providers: We may share your information with vendors or third-party service providers who assist us with service delivery, security, analytics, and IT support.

3. Legal and Regulatory: We may disclose information to comply with legal obligations or respond to lawful requests from authorities.

4. Corporate Transactions: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

V. Your Privacy Rights

If you are a resident of California or other jurisdictions with similar privacy laws, you have the following rights under the CCPA:

1. Right to Know: You have the right to request information about the personal information we collect, use, and share about you.

2. Right to Delete: You can request the deletion of your personal information, subject to certain exceptions (e.g., if the information is necessary to complete a transaction or comply with a legal obligation).

3. Right to Correct: You can request that we correct any inaccurate personal information we maintain about you.

4. Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information, although we do not currently sell personal information.

5. Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise these rights, please contact us at info@lustrelook.com or call (281) 453-1643. We may need to verify your identity before processing your request.

VI. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your information, we will remove it from our active systems, but it may remain in our backups or archives as required by law.

VII. Security of Your Information

We use technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Our security measures include encryption, access controls, and regular monitoring of our systems for vulnerabilities.

VIII. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our Services, including:

• Performance Cookies: To track how users interact with our website and improve the performance of our Services.
• Functional Cookies: To remember user preferences and settings.
• Advertising Cookies: We may use cookies to deliver targeted advertisements based on your interactions with our Services.

You can control cookies through your browser settings. Disabling cookies may impact the functionality of our Services.

IX. Accessibility

We are committed to ensuring that this Privacy Policy is accessible to individuals with disabilities. If you need this notice in an alternative format, please contact us at info@lustrelook.com or call (281) 453-1643.

X. Children's Privacy

Our Services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will delete that information.

XI. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website. Please check this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, you can contact us at:

Email: info@lustrelook.com

Phone: (281) 453-1643

Address: 255 Ed English Drive, Suite A1, Shenandoah, TX 77385